This Privacy Policy outlines the manner in which Damp Fix Yorkshire Ltd (hereinafter referred to as "the Website," "we," "us," or "our") collects, utilizes, maintains, and discloses information gathered from users (each, a "User") of the www.damp-fix-yorkshire.com website. This policy applies to the Website and all products and services offered by Damp Fix Yorkshire Ltd

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1. Information Collection

We may collect personally identifiable information from Users through various avenues, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Website. The categories of personal data collected may include, but are not limited to:

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 - Identification Data: Names, titles, and other personal identifiers.

 -  Contact Information: Postal addresses, email addresses, and telephone numbers.

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 - Transactional Data: Information related to products or services purchased, order details, and payment information (though sensitive payment details such as full credit card numbers are processed by secure third-party payment gateways and are not stored by us).

We may also collect non-personally identifiable information about Users whenever they interact with our Website. Non-personally identifiable information may include the browser name, the type of computer, and technical information about Users' means of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information.

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2. Web Browser Cookies

Our Website utilizes "cookies" to enhance the User experience. Cookies are small text files placed on a User's hard drive by their web browser for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Website may not function properly. The primary purpose of these cookies is to facilitate the order processing workflow by enabling us to temporarily store and retrieve the aforementioned identification and contact data.

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3. Purpose of Data Collection and Processing

The information we collect is used for the following purposes:

 

- To Process Transactions: We use the personal information provided by Users to process and fulfil orders for products or services. This includes, but is not limited to, order confirmation, shipping, and customer service related to the transaction.

 

​- To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.

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 - To Enhance User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.

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 - To Administer a Contest, Promotion, Survey, or Other Site Feature: To send Users information they agreed to receive about topics we think will be of interest to them.

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 - To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

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4. Data Retention and Deletion

We adhere to a strict policy of data minimization and retention. All personally identifiable information collected for the purpose of processing orders (names, addresses, and phone numbers) is securely deleted from our systems once the order processing cycle is complete and any legal obligations for retention have been fulfilled. This ensures that your personal data is not retained for longer than is necessary for the purposes for which it was collected.

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5. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

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6. Third-Party Websites

Users may find advertising or other content on our Website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Website. These sites and services may have their own privacy policies and customer service policies. Browse and interaction on any other website, including websites which have a link to our Website, is subject to that website's own terms and policies.

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7. Your Rights

Users have certain rights concerning their personal data. If you have any inquiries regarding the personal data we hold about you, or wish to exercise your rights, including the right to access, rectify, erase, or restrict the processing of your data, please contact us via the contact form available on our Contact Us page. We are committed to responding to all legitimate requests in accordance with applicable data protection laws.

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8. Changes to This Privacy Policy

Damp Fix Yorkshire Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the "effective date" at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

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9. Your Acceptance of These Terms

By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

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10. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us through the contact form on our Contact Us page.

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